AVProLink is being built around a simple idea: commercial AV system owners should be able to understand a problem before paying for a truck roll, and qualified AV professionals should receive better technical information before deciding to bid.
Commercial AV systems are complex, long-lived environments made up of control systems, DSPs, cameras, displays, UC platforms, AV-over-IP networks and custom programming. When something fails or needs to change, customers often have incomplete records and service providers often receive only a vague description of the issue.
AVProLink creates a persistent system record, keeps the original project documentation and source/configuration files associated with that system, and uses AVProLink AI to investigate a service request before professional work is requested.
If the problem can be addressed safely through guided troubleshooting, the customer can resolve it without a service call. When expert service is required, AVProLink converts the issue into a technically qualified opportunity that can be matched with appropriate AV professionals.
The customer experience is web-first for broad access across commercial, enterprise, education, healthcare and government environments. AVProLink Pro is the provider experience for AV integrators and specialists seeking matched service opportunities.
